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Posted: Saturday, September 2, 2017 12:17 AM


Here is your opportunity to work for a progressive utility organization located in Cedar Falls, IA. Cedar Falls Utilities strives to achieve a standard of excellence as an industry leader and a trusted provider of utility services. CFU provides electricity; natural gas; water; high-speed internet, cable television and telephone services to our community of over 36,000 people. CFU recently earned a Diamond level Reliable Public Power Provider (RP3) designation from the American Public Power Association (APPA) for providing reliable and safe electric service. CFU's Diamond designation is the highest rating a public power utility can receive. The award recognizes public power utilities that set the bar in four key disciplines. We want to attract and retain the best talent, recognizing our success depends on a partnership with our employees based on respect, teamwork and personal growth. Cedar Falls Utilities has an opening for our Director of Customer Service & Business Development who will serve as a visionary for the organization and provides oversight and direction in the areas of Customer Service, Energy Services, Marketing, Sales and Business Development.

Key responsibilities include setting business strategy for functional areas, providing operational leadership, building a pipeline for new products and services, developing effective relationships with key accounts and building a high performance team while exemplifying CFU’s Core Values. Demonstrated abilities to forge relationships with key partners, maintain effective relationships with internal and external stakeholders and deliver optimum business outcomes is critical to the success of the position.

Job Requirements

A Bachelor’s Degree in Business Administration, Marketing, Accounting, Engineering or related field required.

Experience: Ten years of work experience in the Utility industry involved with contract administration, key account management and business development with at least five years serving in a leadership capacity.

Knowledge: Principles and methods for sales and marketing, business and management techniques used for strategic planning, resource allocation, effective leadership styles and coordination of people; Financial and Accounting principles and practices, how to assess and analyze financial information; Knowledge of Economics and how changes may impact the Utility; CFU products, policies and procedures; Regulations concerning customer rights; and competencies related to marketing products and services.

Skills: Oral and Written Communication Skills, Customer Service, Analytical Skills, Computer Skills (navigating internet, database software, Microsoft Office, Microsoft Outlook), Critical Thinking Skills, Problem Solving Skills, Organizational and Coordination Skills.

Abilities: Effectively lead people, make quick decisions when necessary and utilize problem-solving techniques; carry out work assignments as instructed, multi-task and maintain positive employee relations; establish and maintain cooperative work relationships with those contacted in the course of work.

Individuals interested in applying for the CSBD Director should complete our online application by August 17, 2017 at and upload a cover letter and resume. CFU is an equal opportunity employer. All qualified applicants are encouraged to apply. To learn more about the position and our organization, you may visit

Contact Person: Lisa Salmons
Email Address:

• Location: Waterloo

• Post ID: 15345808 iowa is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017